Empowered Table Of Contents
part one. HEROes
Chapter 1: Why your business needs HEROes
part two. What HEROes Do
Chapter 2: Employee HEROes and their projects
Chapter 3: Peer Influence Analysis
Chapter 4: Delivering groundswell customer service
Chapter 5: Empowering customers with mobile
Chapter 6: Amplifying your fans
part three. The HERO-powered business
Chapter 7: Do-it-yourself technology fuels the HERO compact
Chapter 8: Is your company ready for HEROes?
Chapter 9: Leading and managing HEROes
Chapter 10: Helping HEROes innovate
Chapter 11: Helping HEROes collaborate
Chapter 12: Keeping HEROes safe
Chapter 13: Supporting HEROes with technology innovation
Chapter 14: Becoming HERO-powered
