Groundswell technology — social, mobile, video, and cloud — provides the raw materials that HERO employees need to solve customer problems. And these employees, particularly in sales, marketing, and customer service, are happy to use new technology to solve customer problems with or without IT support. Employees are doing it because they now have the tools to get their jobs done better — and they know what needs doing.
You can wait in the background and lock things down. Or you can change the way you operate to become a valued technology partner and HERO project supporter with an attitude of "Yes — and here's how."
Moving in the direction of an empowered organization? We'll help you assess your current situation and create a plan to support HERO employees and their projects. Haven't started yet? Forrester's analysts can show you how to identify the HEROes already working within your organization and deliver personalized guidance through our consulting and advisory offerings:
For more information about Forrester's Empowered Consulting services for BT professionals, contact us.